Every small business owner dreads it — the bad online review.
The internet has made it easier than ever for people to share their experiences, both good and bad. That can be a good thing. Honest feedback helps businesses improve and helps customers make informed decisions.
But when a small business receives a harsh review, it can sting. Behind the business are real people — in our case, a group of hardworking technicians and staff who care deeply about what we do. We show up every day simply trying to make an honest living while helping people enjoy their music.
Are we perfect? Of course not. Sometimes we may have a busy day. Sometimes we may not explain something as clearly as we should. Like anyone else, we are human. If you ever have an experience at Stereo Lab that doesn’t meet your expectations, we genuinely want to hear from you and we will do our best to make it right.
What concerns us more, however, is a growing trend we have seen online: reviews describing incidents that simply did not happen. Whether it’s a case of mistaken identity or something else entirely, it can be frustrating and damaging for a small local business.
Stereo Lab has been serving the Columbus community for decades, and we take our reputation seriously.
• We offer a 90-day warranty on all items we repair or sell.
• We are committed to helping customers get the most out of their vintage audio equipment.
• We strive to be a resource for education and guidance for anyone interested in quality sound.
Most importantly, we respect our customers. Without you, there is no Stereo Lab.
If you ever have a concern or a problem, please give us the opportunity to address it directly. We are reasonable people and we want you to leave satisfied. A conversation can often solve far more than a public complaint.
We are not a big corporation — just a group of people who love music and work hard every day to support our families and serve our community.
Thank you to all of the customers who have supported Stereo Lab over the years.